Effective Date: March 14, 2026
Last Updated: March 14, 2026
Welcome to Creative Scale (the "Platform"), operated by Creative Scale LLC, a Florida limited liability company ("Creative Scale," "Company," "we," "us," or "our"). These Terms of Service ("Terms" or "Agreement") constitute a legally binding contract between you and Creative Scale governing your access to and use of the Platform at app.creativescale.coand all associated subdomains, APIs, and services (collectively, the "Services"). Creative Scale LLC is organized under the laws of the State of Florida, United States. Users of the Platform may be located anywhere in the world.
PLEASE READ THESE TERMS CAREFULLY. BY ACCESSING OR USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND OUR PRIVACY POLICY. IF YOU DO NOT AGREE, YOU MUST IMMEDIATELY CEASE ALL USE OF THE PLATFORM.
As used in these Terms:
To use the Platform, you must: (a) have the legal capacity to enter into a binding agreement under the laws of your jurisdiction; (b) be at least eighteen (18) years of age, or the age of majority in your jurisdiction if higher; (c) provide accurate, current, and complete registration information; (d) not have been previously suspended or removed from the Platform; and (e) if registering on behalf of a business or organization, have the authority to bind that entity to these Terms. The Platform is available to users located anywhere in the world. By registering, you represent and warrant that you meet all eligibility requirements. Creative Scale reserves the right to verify eligibility and to deny or revoke access at its sole discretion.
Users outside the United States acknowledge that Creative Scale is a U.S. company and that these Terms are governed by Florida law. Users in the European Economic Area are also subject to applicable GDPR rights and protections as described in the Privacy Policy. Applicable mandatory consumer protection laws in your local jurisdiction may provide rights that cannot be waived by contract; nothing in these Terms is intended to override such rights.
You agree to provide accurate and complete information when creating an account and to update such information as necessary. You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to immediately notify Creative Scale of any unauthorized use of your account at legal@creativescale.co. Creative Scale is not liable for any loss or damage arising from your failure to maintain account security. You may not share, transfer, or sell your account to any third party. Creative Scale may require identity verification at any time and may suspend accounts pending verification.
As a Creator, you agree to the following:
As a Brand, you agree to the following:
When a Brand approves a Creator application, the Flat Fee (plus Service Fee and Stripe processing fee) is immediately charged to the Brand's payment method. Funds are held in escrow by Stripe, Inc. until the Creator's Content is submitted and the applicable approval period has elapsed. Upon Brand approval (or deemed approval after 14 days), the Flat Fee is released to the Creator's connected Stripe account.
Money Transmitter Disclaimer.Creative Scale is a software marketplace platform and does not hold, receive, transmit, or control any user funds at any time. All payment processing, fund holding, and disbursement are performed exclusively by Stripe, Inc., a licensed financial services provider subject to its own regulatory obligations. Creative Scale has no access to funds held by Stripe, does not commingle or invest user funds, and is not a money services business, money transmitter, or payment institution. Users acknowledge that their funds are held by Stripe subject to Stripe's terms and applicable financial regulations.
The current fee structure is: (a) Service Fee of two percent (2%) of the Flat Fee, charged to Brands; (b) Stripe payment processing fee of 2.9% plus $0.30 per transaction, charged to Brands; (c) subscription fees for Brand platform access, as set forth on the pricing page. Creative Scale reserves the right to modify its fee structure upon thirty (30) days' notice. Continued use of the Platform following notice constitutes acceptance of revised fees.
Subscription Cancellation. Brands may cancel their subscription at any time from their account settings. Cancellation takes effect at the end of the current billing period; no prorated refunds are provided for unused subscription time. Active Campaigns at the time of cancellation continue to be governed by these Terms until completion or termination. Following subscription cancellation, Brands retain access to the Platform until the end of the paid billing period.
If a Brand's payment method fails, declines, or is charged back, the Brand remains solely liable for the full amount owed, including any fees, penalties, or costs incurred by Creative Scale in connection with the failed payment. Creative Scale may immediately suspend the Brand's account and all active Campaigns pending resolution. Creative Scale reserves the right to pursue collection of unpaid amounts through all available legal means, including referral to collections agencies and legal action in courts of competent jurisdiction.
Brands agree not to initiate chargebacks or payment disputes for transactions covered by these Terms without first contacting Creative Scale at legal@creativescale.co and allowing thirty (30) days for resolution. Initiating a fraudulent or bad-faith chargeback constitutes a material breach of these Terms and may result in immediate account termination, recovery of dispute fees, and legal action.
Campaign Cancellation by Brand. If a Brand cancels a Campaign before any Creator has been approved, a full refund of any charged amounts will be provided, less Stripe processing fees which are non-recoverable. If a Brand cancels a Campaign after a Creator has been approved but before Content has been submitted, the Flat Fee is forfeited and no refund will be issued. Creators who have accepted an approved Campaign have relied on that approval, and cancellation after approval constitutes a material obligation breach by the Brand.
Non-Delivery by Creator.If a Creator fails to deliver Content within the agreed timeframe and the Campaign is cancelled as a result, Creative Scale will use commercially reasonable efforts to facilitate a refund of the Flat Fee to the Brand, less any Stripe processing fees retained by Stripe. All refund determinations are made at Creative Scale's sole discretion.
Post-Approval Refunds.Flat Fee payments are non-refundable once Creator Content has been approved (including deemed approval). Subscription fees are non-refundable except as required by mandatory applicable law in the user's jurisdiction.
Creator payouts are processed through Stripe Connect. Creators must complete Stripe's identity verification and onboarding process before receiving payouts. Payout timing is subject to Stripe's standard payout schedules, which may vary based on account status, country, and other factors. International payouts may be subject to currency conversion and additional Stripe fees. Creative Scale is not responsible for delays caused by Stripe, banking institutions, government authorities, or currency conversion processes. By connecting a Stripe account, Creators agree to Stripe's Connected Account Agreement available at stripe.com/legal/connect-account.
The Platform may offer performance-based commission compensation tracked via unique attribution links, discount codes, or TikTok Shop integrations. Commission tracking is dependent on the accuracy and availability of third-party data sources. Creative Scale does not guarantee the accuracy of commission calculations and is not liable for tracking errors caused by third-party platform limitations, ad blockers, cookie restrictions, browser privacy settings, or other technical factors outside Creative Scale's control. Commission earnings are estimates until finalized and verified.
The Platform integrates with TikTok via TikTok's Login Kit API to retrieve Creator profile data, including username, follower count, engagement statistics, and video list. By connecting your TikTok account, you authorize Creative Scale to access this data on your behalf and represent that you have the right to grant such access. Your use of TikTok is governed by TikTok's own Terms of Service and Privacy Policy. Creative Scale is not responsible for TikTok's actions, data practices, API availability, policy changes, or regulatory status in any jurisdiction. TikTok may revoke API access at any time without notice, which may affect Platform functionality. Creative Scale is not liable for any loss of functionality, data, or revenue resulting from TikTok API changes, restrictions, or discontinuation.
Brands may integrate their Meta Ads accounts and Instagram accounts with the Platform for campaign management and performance tracking purposes. Such integrations are governed by Meta's Terms of Service, advertising policies, and data use policies. Creative Scale is not an official Meta partner and makes no representations regarding Meta's approval, availability, or performance of any advertising campaigns. Brands are solely responsible for ensuring their use of Meta's platforms complies with Meta's advertising policies and all applicable laws in their jurisdiction.
Brands may connect their Shopify stores to the Platform via Shopify's OAuth integration for the purpose of syncing product catalogues, tracking orders, and attributing sales to Creator campaigns. By connecting a Shopify store, you authorize Creative Scale to access Shopify data as described in our Privacy Policy and represent that you have the right to grant such access. Your use of Shopify is governed by Shopify's own terms of service. Creative Scale is not responsible for Shopify's actions, data accuracy, API changes, store performance, or any impact on your Shopify operations.
All payment processing is handled by Stripe, Inc. By using the Platform's payment features, you agree to Stripe's Terms of Service at stripe.com/legal and, for Creators, to Stripe's Connected Account Agreement at stripe.com/legal/connect-account. Creative Scale is not responsible for payment failures, delays, disputes, holds, account restrictions, or errors caused by Stripe, banking regulators, or financial institutions. Creative Scale does not store payment card or bank account data; all such data is processed and stored by Stripe in accordance with PCI DSS Level 1 standards.
Creative Scale makes no representations or warranties regarding the availability, reliability, regulatory compliance, or performance of any third-party platform in any jurisdiction. Changes to third-party APIs, terms, or policies may affect Platform functionality without notice. Creative Scale will use commercially reasonable efforts to maintain integrations but is not liable for any loss, damages, lost revenue, or operational disruption arising from third-party platform changes, outages, regulatory actions, or discontinuation.
Creator Content. Creators retain all ownership rights in the Content they produce. By submitting Content through the Platform, you grant Creative Scale a non-exclusive, worldwide, royalty-free license to display, reproduce, and promote your Content solely for the purpose of operating the Platform (e.g., displaying Content in brand-facing profiles, marketing the Platform). You also grant the applicable Brand a license to use your Content as specified in the Campaign terms. This license survives termination of your account with respect to Content already delivered and approved.
Platform IP. All rights, title, and interest in the Platform, including its software, design, trademarks, logos, and content created by Creative Scale, are owned exclusively by Creative Scale LLC. You may not reproduce, distribute, modify, create derivative works of, or commercially exploit any Platform IP without express written consent.
Feedback. If you provide Creative Scale with suggestions, ideas, or feedback about the Platform, you grant Creative Scale an irrevocable, perpetual, worldwide, royalty-free right to use, implement, and commercialize such feedback for any purpose without compensation or attribution.
You agree not to:
Creative Scale respects intellectual property rights and complies with the Digital Millennium Copyright Act (17 U.S.C. § 512) ("DMCA"). Creative Scale is an online service provider providing hosting for user-submitted Content and is not the publisher or author of such Content. If you believe that Content on the Platform infringes your copyright, you may submit a written DMCA takedown notice to our designated copyright agent.
Designated DMCA Agent:
Creative Scale LLC — Copyright Agent
Email: legal@creativescale.co
Subject Line: "DMCA Takedown Notice"
Required Elements of a Valid Takedown Notice. Your notice must include: (a) a physical or electronic signature of the copyright owner or authorized agent; (b) identification of the copyrighted work claimed to be infringed; (c) identification of the allegedly infringing material on the Platform and sufficient information for us to locate it; (d) your contact information (name, address, telephone number, email); (e) a statement that you have a good faith belief that the use is not authorized by the copyright owner, its agent, or applicable law; and (f) a statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the copyright owner.
Counter-Notification. If you believe that Content was wrongly removed, you may submit a counter-notification to legal@creativescale.co including: (a) your physical or electronic signature; (b) identification of the removed Content and its previous location; (c) a statement under penalty of perjury that you have a good faith belief the Content was removed by mistake or misidentification; and (d) your name, address, telephone number, and consent to the jurisdiction of the federal court for your district (or Miami-Dade County, Florida if outside the U.S.). Creative Scale will forward valid counter-notifications to the original complainant.
Repeat Infringers.Creative Scale will terminate the accounts of users who are determined, in Creative Scale's sole discretion, to be repeat infringers of third-party intellectual property rights.
Creative Scale shall not be liable for any delay or failure to perform its obligations under these Terms to the extent that such delay or failure is caused by circumstances beyond Creative Scale's reasonable control, including but not limited to: acts of God; natural disasters; pandemic or public health emergencies; fire, flood, earthquake, or severe weather events; acts of war, terrorism, or civil unrest; actions of government authorities, regulatory bodies, or courts; internet infrastructure failures or widespread network outages; failures or outages of third-party platforms or services on which the Platform depends (including Stripe, TikTok, Meta, Shopify, Vercel, Supabase, or cloud infrastructure providers); power outages; strikes or labor disputes; or any other event that could not have been reasonably prevented or anticipated.
In the event of a Force Majeure event, Creative Scale will: (a) promptly notify affected users to the extent reasonably practicable; (b) use commercially reasonable efforts to resume performance as soon as practicable; and (c) not be liable for any losses, damages, or expenses arising from such delay or failure. Funds held in escrow by Stripe during a Force Majeure event remain subject to Stripe's terms and applicable financial regulations.
Creative Scale does not guarantee uninterrupted, error-free operation of the Platform. The Platform may be unavailable due to scheduled maintenance, emergency repairs, third-party outages, or circumstances beyond Creative Scale's control. Creative Scale will use commercially reasonable efforts to provide advance notice of planned downtime but is not obligated to do so for emergency maintenance. Creative Scale is not liable for any loss or damage arising from Platform unavailability, data loss, or service interruptions.
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, OR ACCURACY. CREATIVE SCALE DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY DEFECTS WILL BE CORRECTED.
CREATIVE SCALE MAKES NO GUARANTEE THAT CREATORS WILL EARN ANY SPECIFIC INCOME, THAT BRANDS WILL ACHIEVE ANY SPECIFIC CAMPAIGN RESULTS OR ADVERTISING PERFORMANCE, THAT ANY MATCH BETWEEN BRANDS AND CREATORS WILL BE SUCCESSFUL, OR THAT THE PLATFORM WILL MEET YOUR SPECIFIC REQUIREMENTS. ALL EARNINGS ESTIMATES AND PERFORMANCE PROJECTIONS ARE FOR ILLUSTRATIVE PURPOSES ONLY AND DO NOT CONSTITUTE FINANCIAL ADVICE.
CREATIVE SCALE IS AN INTERACTIVE COMPUTER SERVICE PROVIDER AND IS NOT THE PUBLISHER OR SPEAKER OF ANY USER-SUBMITTED CONTENT. CREATIVE SCALE DOES NOT ENDORSE ANY USER-SUBMITTED CONTENT AND IS NOT LIABLE FOR SUCH CONTENT UNDER APPLICABLE LAW, INCLUDING THE COMMUNICATIONS DECENCY ACT (47 U.S.C. § 230) AND EQUIVALENT APPLICABLE LAW.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CREATIVE SCALE LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE PLATFORM, EVEN IF CREATIVE SCALE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT SHALL CREATIVE SCALE'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM EXCEED THE GREATER OF: (A) THE TOTAL AMOUNTS PAID BY YOU TO CREATIVE SCALE IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS ($100.00 USD).
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, INCLUDING FOR CONSUMERS IN THE EUROPEAN UNION OR OTHER JURISDICTIONS WITH MANDATORY CONSUMER PROTECTION LAWS, CREATIVE SCALE'S LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW. NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR FRAUD, GROSS NEGLIGENCE, OR WILLFUL MISCONDUCT.
You agree to indemnify, defend, and hold harmless Creative Scale LLC and its officers, directors, employees, agents, licensors, successors, and assigns from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or relating to: (a) your use of or access to the Platform; (b) your violation of these Terms; (c) your violation of any applicable law or third-party right, including any intellectual property right, privacy right, publicity right, or advertising regulation; (d) any Content you submit, post, or transmit through the Platform; (e) your interactions with other users of the Platform; or (f) your use of any third-party platform in connection with the Services.
Creative Scale reserves the right to suspend or terminate your account and access to the Platform at any time, with or without notice, for any reason, including but not limited to: (a) violation of these Terms; (b) fraudulent, abusive, or illegal activity; (c) failure to pay amounts owed; (d) repeated copyright infringement; or (e) inactivity for an extended period. Upon termination, your right to use the Platform immediately ceases. You remain liable for all amounts owed prior to termination. Provisions that by their nature should survive termination will survive, including Sections 6, 7, 8, 10, 13, 14, 15, 17, 18, and 19.
Informal Resolution. Before initiating any legal proceeding, you agree to contact Creative Scale at legal@creativescale.co and attempt to resolve the dispute informally for a period of thirty (30) days from the date of written notice.
Binding Arbitration.If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Platform shall be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, except as otherwise set forth herein. The arbitration shall be conducted in Miami-Dade County, Florida, or by video conference at either party's election. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
Class Action Waiver.YOU AND CREATIVE SCALE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. The arbitrator may not consolidate more than one person's claims or preside over any form of a representative or class proceeding.
International Users. Users located outside the United States acknowledge that they are contracting with a U.S. entity and agree to arbitration in Miami-Dade County, Florida. Mandatory consumer protection laws in your local jurisdiction may apply and cannot be waived by this arbitration agreement.
Exceptions. Either party may seek emergency injunctive relief in a court of competent jurisdiction to prevent irreparable harm. Claims of intellectual property infringement may be brought in court.
These Terms shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of laws principles. Subject to the arbitration agreement above, you consent to the exclusive jurisdiction of the state and federal courts located in Miami-Dade County, Florida for any disputes not subject to arbitration. For users located outside the United States, mandatory applicable consumer protection laws in your local jurisdiction may also apply and are not displaced by this choice-of-law clause to the extent prohibited by applicable law.
Creative Scale reserves the right to modify these Terms at any time. We will provide notice of material changes by updating the "Last Updated" date at the top of this page and, where appropriate, by sending an email notification to your registered address or displaying a prominent notice within the Platform. Your continued use of the Platform after the effective date of any modification constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must cease using the Platform immediately.
Entire Agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and Creative Scale with respect to the Platform and supersede all prior agreements, understandings, and representations.
Electronic Signatures. By accessing or using the Platform, you agree that your use constitutes an electronic signature within the meaning of the U.S. Electronic Signatures in Global and National Commerce Act (ESIGN), the Uniform Electronic Transactions Act (UETA), and any equivalent applicable law in your jurisdiction. Electronic acceptance of these Terms is legally binding to the same extent as a physical signature.
Notice. All formal legal notices to Creative Scale must be sent via email to legal@creativescale.co with clear identification of the subject matter. Notices are deemed received upon confirmation of delivery. Creative Scale may provide notices to you at your registered email address.
Severability. If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it enforceable.
No Waiver.Creative Scale's failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
Assignment.You may not assign or transfer your rights or obligations under these Terms without Creative Scale's prior written consent. Creative Scale may assign these Terms, including in connection with a merger, acquisition, or sale of assets, without restriction.
Export Controls and Sanctions. You represent that you are not located in, organized under the laws of, or a national of any country subject to U.S. embargo or OFAC sanctions, and that you are not on any U.S. government list of prohibited or restricted parties. You agree not to use the Platform in violation of U.S. export control laws or regulations.
Platform as Intermediary. Creative Scale is an interactive computer service provider within the meaning of Section 230 of the Communications Decency Act (47 U.S.C. § 230). Creative Scale is not the publisher, editor, or speaker of any user-generated content submitted through the Platform and has no editorial control over such content prior to submission.
Creative Scale LLC
Florida Limited Liability Company
General & Legal: legal@creativescale.co
Privacy: privacy@creativescale.co
DMCA Agent: legal@creativescale.co
Website: creativescale.co